Refund Terms

 

I. General Provisions

We are committed to providing customers with high-quality products. If you are not satisfied with the purchased products, we will handle the refund matters according to the following refund policy.

 

 

II. Scope of Application

This refund policy applies to all products purchased through this website, unless otherwise expressly stated.

 

 

III. Refund Conditions

Quality Issues
If the product you received has quality defects, is damaged, or is seriously inconsistent with the website description, you have the right to apply for a refund within [7] days after receiving the product. Please provide clear photos or other relevant evidence to prove the problem of the product. We will evaluate after receiving your application and evidence.
If it is confirmed by us that there is a quality problem with the product, we will bear the return shipping cost and process a full refund for you, including the product price and the original shipping cost you paid.

Non-quality Issues
If you want to return the product for personal reasons (such as changing your mind, not liking it, etc.), you can apply for a refund within [7] days after receiving the product, but you need to bear the return shipping cost yourself. The product must remain in its original state, including intact packaging, labels, accessories, etc., and must not have been used.
After we receive the return and confirm that the product meets the return conditions, we will process a refund for you. The refund amount is the product price minus the original shipping cost we paid for this order.

 

IV. Refund Process

Applying for a Refund
You need to submit a refund application to us through email or the refund application channel specified on the website, stating the reason for the refund, and providing the order number, product name, and relevant evidence (if applicable).

Reviewing the Refund Application
We will review the refund application within [30] working days after receiving it. During the review process, we may contact you to obtain more information.

Arranging for Return (if applicable)
If your refund application is approved and requires a return, we will provide you with the return address and return guidelines. Please be sure to send the product back according to our requirements.

Receiving the Return and Checking
After receiving the returned product, we will check to ensure that the product meets the return conditions. If the product does not meet the return conditions (such as being damaged, used, or missing accessories, etc.), we may reject the refund or deduct corresponding costs.

Processing the Refund
Once the product passes the check, we will process the refund within [15] working days. The refund will be returned in the original payment method, and the refund arrival time may vary depending on the payment institution.

 

V. Special Cases

Customized Products
For customized products, unless there is a quality problem, generally no return or refund is accepted. Because customized products are made according to your special requirements and are difficult to resell to other customers.

Promotional Activity Products
The refund policy for products purchased during promotional activities may be different. Please read the rules and instructions of the promotional activities carefully when purchasing.

 

VI. Contact Information

If you have any questions or need further assistance regarding the refund policy, please feel free to contact us in the following ways:

Company name: Machlogic Technology Co. Ltd

Email: support@mastersmade.org

Mailing address: 1630 DRY CREEK DR STE 101 LONGMONT CO 80503 US