FAQ
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Refund
We accept returns within 7 days of delivery for [Specify eligible items, e.g., unworn, undamaged items with original tags attached]. Items must be returned in their original packaging. [Exceptions, e.g., sale items, personalized items, perishable goods]. Please see our full return policy https://www.masterstreet.org/refund_returns/.
To request a refund, please contact our customer service team at Email: support@masterstreet.org. You will need your order number and a brief explanation for the return. We will then provide you with a return authorization number (RA#) and instructions on how to return the item(s).
Once we receive and inspect your returned item(s), we will process your refund within 30 business days. The refund will be credited back to your original payment method. Please allow 3 additional business days for the funds to appear in your account.
Delivery
We offer USPS and FEDEX. Standard shipping typically takes 5 business days, while Express shipping takes 3 business days. Shipping times are estimates and may vary.
Shipping costs vary depending on your location and the shipping option selected. You will see the exact shipping cost at checkout before completing your order. We offer free shipping on orders over 1000.
While we strive to deliver your order on time, unforeseen circumstances may cause delays. If your order is significantly delayed, we will contact you via email to update you on the status.
Shipping & Returns
Once your order ships, you will receive a tracking number via email. You can track your package’s progress using this number on https://www.usps.com/.www.fedex.com
We currently ship to HONGKONG、UK、US. Shipping costs may vary depending on your location.
If your order arrives damaged, please contact us immediately at Email: support@masterstreet.org within 3 days of delivery. Please provide photos of the damaged item and its packaging. We will assist you with a replacement or refund.
Payment
We accept AlipayHK,Visa, Mastercard.
Yes, your payment information is secure. We use SSL encryption to protect your data.
If your payment fails, you will receive an error message indicating the reason. Please check your payment information and try again. If the problem persists, please contact us at Email: support@masterstreet.org