I. General Provisions

This website [masterstreet.org] aim to provide goods from China to users in the United States, United Kingdom and HongKong.

By accessing and using this website, you (hereinafter referred to as “user”) agree to abide by these terms of use. If you do not agree to these terms, please stop using this website.

 

II. Website Content and Product Description

We strive to ensure that the product information, pictures, descriptions, and prices displayed on the website are accurate, but we do not guarantee absolute accuracy. There may be slight differences in the products.

We reserve the right to change, update, or correct the website content at any time, including product information, prices, and promotional activities.

 

III. User Registration and Account

Users can choose to register an account for convenient shopping. When registering, users are required to provide accurate and complete information and update it in a timely manner.

Basic Personal Information

(1) Name:
(1.1) Full name, including surname and given name, to accurately identify the user’s identity.

(2) Email address:
(2.1) This is an important contact method for account verification, order notification, and sending promotional information. Ensure that users provide a valid email address and can receive emails normally.

(3) Contact phone number:
(3.1) Mobile phone number or fixed phone number, so that we can directly contact the user when necessary, such as when there is a problem with an order or further confirmation of information is required.

(4) Password:
(4.1) The login password set by the user. For account security, the password is usually required to have a certain strength, such as containing letters, numbers, and special characters, and meeting a certain length requirement.

Shipping Address Information

(1) Street address:
(1.1) Detailed shipping address, including house number, street name, apartment or unit number, etc., to ensure accurate delivery of the product.

(2) City:
(2.1) The city where the shipping address is located.

(3) State/Province:
(3.1) Information about the state in the United States or the province in United Kingdom/HongKong.

(4) Postal code:
(4.1) Accurate postal code, which helps to improve the accuracy and efficiency of logistics distribution.

(5) Country:
(5.1) Clearly identify the country where the shipping address is located. In this scenario, it is mainly the United States/United Kingdom/HongKong.

Payment Information (if needed to be saved)

(1) Credit card information:
(1.1) If the user chooses to save credit card information for quick payment, it may be necessary to collect information such as the credit card number, expiration date, and security code. However, strict security measures must be taken to protect these sensitive information.

(1.2) Or provide information related to other payment methods, such as a PayPal account.

User Preferences and Personalized Information (Optional)

(1) Birthday:
(1.1) It can be used to provide birthday discounts or personalized services to users.

(2) Gender:
(2.1) It helps to recommend products more in line with the user’s gender or provide targeted marketing activities.

(3) Interest hobbies:
(3.1) For example, preferences for specific types of products (such as ceramics, wood carving, embroidery, etc.), so that the website can provide personalized product recommendations and content display according to the user’s interests.

Account Settings and Security Information

(1) Security questions and answers:
(1.1) Set some security questions and answers for identity verification when the user forgets the password or needs to verify the account.

(2) Notification preferences:
(2.1) Users can choose whether to receive different types of notifications such as promotional emails, order update notifications, new product recommendations, and the frequency and method of receiving them.

(2.2) Users should take good care of their account information and be responsible for all activities under the account. If any abnormality in the account is detected, it should be notified to us immediately.

 

 

IV. Orders and Purchases

When a user places an order, it means that the user makes an offer to purchase the product to us. We have the right to ask the user to provide additional information or conduct verification before accepting the order.

Orders are subject to inventory availability. In case of out-of-stock, we will notify the user as soon as possible and provide options such as refunds, exchanges, or waiting for replenishment.

The product price is subject to the display on the website and may change due to factors such as exchange rate fluctuations and promotions. Users should complete the payment according to the specified payment method.

 

 

V. Transportation and Delivery

We will arrange transportation according to the address provided by the user. Here, the user is responsible for ensuring that the provided address is accurate. If the product is lost due to an inaccurate transportation location provided by the user, we will not be responsible for it.

The transportation time and cost will depend on the transportation method and destination. We will strive to ensure that the product is delivered on time, but we will not be responsible for any delay or loss caused by force majeure or a third-party transportation company.

When the user receives the product, the user should check it in a timely manner. If any damage or quality problem is found, the user should contact us within a specified time and provide evidence. We will provide solutions such as returns, exchanges, or repairs according to the situation.

 

 

VI. Intellectual Property Rights

All content on this website, such as text, pictures, trademarks, etc., is protected by intellectual property laws. Without our written permission, users are prohibited from reproducing, spreading, or using it.

Users are prohibited from infringing the intellectual property rights of this website, including the design and production of products. If you find that your intellectual property rights have been infringed, you can contact us via email and we will reply within 30 working days.

Email:support@masterstreet.org

 

 

VII. Privacy Policy

We attach great importance to user privacy and have formulated a privacy policy that details how we collect, use, and protect user personal information. By using this website, users indicate their agreement to abide by the privacy policy.

 

 

VIII. Disclaimer and Limitation of Liability

We strive to ensure that the products comply with quality standards and relevant laws and regulations, but we do not guarantee to fully meet the user’s expectations or specific uses.

To the extent permitted by law, we will not be responsible for any direct, indirect, accidental, special, or consequential losses or damages caused by using or being unable to use this website, including but not limited to loss of profit, loss of data, etc.

We will not be responsible for any liability caused by the user’s violation of these terms, applicable laws, or third-party rights.

 

 

IX. Applicable Law and Dispute Resolution

(I) Applicable Law

These terms are governed by English law and the law of the region where the website is operated. When applying the law, the principles of interpretation and implementation of English law should be followed. We will strictly abide by the regulations of English law to ensure that the operation of the website and the relationship between the user and us comply with the legal requirements.

If there is a conflict between English law and the law of the region where the website is operated, the English laws and regulations system should be followed, but in areas not covered by the English laws and regulations, the law of the region where the website is operated should be applied. We will apply the appropriate legal provisions according to the specific situation to protect the legitimate rights and interests of all parties.

(II) Dispute Resolution

Any dispute arising from these terms or related to this website, we advocate first resolving it through friendly negotiation. The user and we should adhere to the principles of honesty and good faith, actively communicate, and seek a solution acceptable to both parties. Within 30 working days after the occurrence of a dispute, both parties should attempt to negotiate through email, phone, or other methods recognized by both parties.

If a friendly negotiation fails to resolve the dispute, both parties agree to submit the dispute to an English arbitration institution recognized by both parties for arbitration award. The arbitration institution should conduct arbitration according to its then-effective arbitration rules. The arbitration location should be [Hong Kong], and the arbitration language should be [English].

The arbitration award should be final and binding on both parties. Both parties agree to waive their right to appeal against the arbitration award and should fulfill their respective obligations according to the content of the arbitration award. During the arbitration process, except for the dispute items, both parties should continue to fulfill the other contents of these terms that are not involved in the dispute.

If one party violates the arbitration award, the other party has the right to apply to an English court with jurisdiction for enforcement of the arbitration award. The court should review and rule on the enforcement of the arbitration award according to English law and relevant international conventions.

By clarifying the detailed procedures of applicable law and dispute resolution, we hope to provide a clear legal framework for the relationship between the user and us, ensuring that problems can be resolved fairly and reasonably. At the same time, we also encourage users to abide by the law and these terms when using the website, and jointly maintain a good trading environment.

 

 

X. Amendment of Terms

We have the right to modify these terms at any time. The modified terms will be published on the website, and users who continue to use the website are deemed to have agreed to accept the modified terms.

 

 

XI. Contact Information

Company name: MACHLOGIC TECHNOLOGY LIMITED

Email: support@masterstreet.org

Mailing address: RM 509, 5/F THE CLOUD 111 TUNG CHAU ST TAI KOK TSUI HONG KONG